Since its management was revamped eight months ago, ServingMinds, the pioneer call centre in the kingdom, is seeing the good times roll. Orders for expansion of capacity from existing clients are on the rise and the company has just signed on three new clients. The new contract means ServingMinds will immediately take on board at least 300 new hires on location.
Head of HR at ServingMinds, Gitanjali Rana Gurung, says the company offers a great opportunity to recent graduates interested in careers in the global marketplace. Priding itself on its professional standards, each staff member undergoes an orientation and training program geared to providing quality service while developing their own skills. And there are on-the-job perks like transportation to and from work and meals.
Judging by the success of call centres and BPO businesses south of the border, president of ServingMinds, Ashish Kapoor, feels Kathmandu can follow suit, generating thousands of jobs. According to Kapoor, the agents' success and the growth of the venture, co-prompted by Mercantile Group, is evidence that the international call centre business is here to stay.