Kunda Dixit is being too kind to domestic airlines when he pokes fun at them in his hilarious Under My Hat ('Royal uneconomic class', #215). Passengers are treated shabbily, made to pay exhorbitant fares, and the less said about in-flight service the better. And that is on normal days. When flights are delayed, cancelled or something goes wrong no one thinks it is important tell passengers anything. Also, there is an apartheid in fares: we foreigners have to pay one of the highest fares anywhere in the world for this kind of abuse.

Name witheld,
Pokhara

. This is in response to Kunda Dixit\'s 'Royal Uneconomic Class'. I was recenlty on a flight from Bhadrapur and experienced first hand what he is talking about. The time of departure came and went, but there was no one at the check-in counter. When the man did saunter in, there was no apology, no information on flight times, and he treated everyone rudely as of he was doing us a great favour by checking us in.

An overseas workers from Malaysia was not allowed to take excess baggage on board even though he was willing to pay for it. There was no announcement about the delay while we waited. The customer is obviously not king in Royal Economic Class.

Pravesh Saria,
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