KIRAN PANDAY |
Trust our political parties to act like ostriches while the common people struggle to carry on with their lives.
There's a more pathetic scene to be seen than the one that the parties are currently indulging in over power-sharing and the calculation of gains and losses for the (upcoming) election - the queue of hundreds of passport-seekers outside the Ministry of Foreign Affairs (MoFA) in the capital.
If you want a clear demonstration of people's lack of faith in those who are supposed to make life easier for the citizens, look no further. The lines of those seeking a better life elsewhere is the most definitive 'no confidence' vote in the political parties by the people.
But even the most basic right of acquiring one's passport is being made much more difficult, as if the people have not been punished enough already. I spoke to some applicants outside the gates of MoFA and found that some are still unaware about the recent change of rules that requires them to have their applications endorsed by district administration offices (DAOs).
Apparently, there's not been much publicity despite the notice in the media. The change that came into effect almost a month ago was because the ministry officials could not think of a better way to beat the criminals who found a way to get machine readable passports (MRPs) by forging documents. Another reason was to diminish the crowd at the MoFA gates. The result is people who come from all over Nepal have seen their hard-earned money go to waste. Some have had to stay in hotels in the capital for over a week, only to be asked to go back to their district and come again.
MoFA officials, on the other hand, are a harried lot. They are simply unable to cope with the pressure despite doing everything they can to make the process of acquiring a passport easier. Here's a list of things they could work on.
First off, they need to revert to a single page application form and do away with the form that has print on both sides, available at MoFA and DAOs. If you fill out the form electronically (a mode preferred by MoFA), it is rendered useless unless you copy the DAO's endorsement onto the backside of the filled application form. To avoid this hassle, MoFA could ask the DAOs to verify applicants' papers, download the new single page forms, fill in the required endorsement details, and then have applicants fill them in.
The application form and instructions to download it on the Central Passport Office's website - www.cpo.gov.np - are not user-friendly either. Clicking on 'Download Forms' does not lead to the forms; instead it takes you to instructions on how to fill them in. Yet another click is required to locate the link that finally takes you to the form. This speaks less of the CPO or MoFA and more of the software developer who designed such a system in the first place. This is not all. You need to press the tab button on your computer each time before you type in a letter or digit. The cursor does not automatically place itself in the next box. How difficult can it be to fix this?
While these technical problems can and should be fixed, the best way is to delegate the responsibility to DAO to collect application materials and issue the passport after it is printed at CPO at MoFA. This is already being done for Kathmandu valley citizens. It needs to be followed in other districts without further delay. This will not only ease the pressure on the MoFA but also save people coming to the capital for their passports a lot of trouble and money.
Poverty, politics and the urgent need of people make for a compelling case to immediately review the passport distribution system.
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